If the answer to your enquiry is not in the Frequently Asked Questions below, please use our Technical Support Enquiry form
You need to login and go to: Menu > My Account > My Courses where you will see a list of your Electacourse content. Just click on an item on your list and your content will open.
Electacourse products are only available online using an internet connected device. We no longer supply content as downloads. When you completed your purchase you created an account. All your content is online in your account.
To make sure you receive emails from Electacourse, you should add electacourse.com to your list of safe senders. “Whitelist” the sender or an entire domain name to make sure our emails go to your inbox. If you have trouble receiving emails from Electacourse after following these instructions, contact support.
Mostly this issue arise with customers on Microsoft email accounts. There are two ways to whitelist emails in Hotmail, Live, Windows, Live, Outlook and MSN.
If an email from a sender you want to whitelist has ended up in your junk folder, the process is simple.
If an existing email from the sender hasn’t already been trapped in your junk folder, you can manually add him to your Safe List
The most common reasons for not being able to login are:
Are you sure you have logged in? When you have logged in have you gone to My Account > My courses?
On the My courses page you can see links all your courses and practice test.
The most common reasons for your content not loading are
The most common reasons for unexpected behaviour are browser caching and company rules/firewalls.
When you return to a page, particularly a page which is part of a course or exam practice, your browser will be loading content which is already stored in it’s cache (that is, content which has been saved on your computer/mobile device). Sometimes this can give the appearance of the page not working as expected (ie the test may not load).
There are 2 ways to resolve this issue:
Force refresh is the process to load page data from our servers and not from your browser cache.
The commands to do a Force Refresh are:
Most internet devices and browsers can visit websites using ‘private’ mode.
Google ‘private browsing’ to find out what works for your internet connected device
It is possible your internet service provider (ISP) uses caching to improve the speed of internet pages served to you. This is out of our control, you will need to check with your ISP to discover if their activities are disrupting your access to Electacourse content. This is not uncommon with budget internet providers.
Here is a link to more information about caching – https://refreshyourcache.com/en/cache/
To deliver the complex functionality supporting our online courses and tests, the Electacourse website uses advanced technologies. When using your company network or using a company device it is possible your organisation has put restrictions on the type of content you have access to. The company firewall or device rules may be interpreting the Electacourse website as a threat.
There are no malicious technologies or programmes on Electacourse.
To resolve this, request your company IT department to put electacourse.com on their ‘Safe List’ of websites.
If you have forgotten your login details, refer to the FAQ ‘I have forgotten my password…‘
When you have answered all the questions or the test has timed out, click the FINISH TEST button (1).
For some tests you can see how well you have done by categories (2). To see how you have answered each question, click VIEW QUESTIONS (3)
(4) Shows summary of all questions – Green=correct; Pink=incorrect
In each question you can see your answer choice (5) and the correct answer (6).
Click (7) to see next question.
Take the Lost Password link and create a new password. You will need to use the email address which is on your account to generate a new password.
You can cancel your subscription at any time. You will still have access to your content until the day before your cancelled subscription would have renewed. To cancel your subscription, go to Menu > My Account and take the link to Subscriptions and click Cancel.
All Electacourse subscriptions expire after 12 months if not cancelled beforehand.
You can cancel your subscription at any time. You will still have access to your content until the day before your cancelled subscription would have renewed. To cancel your subscription, go to Menu > My Account and take the link to Subscriptions and click Cancel.
All Electacourse subscriptions expire after 12 months if not cancelled beforehand.
You can restart your subscription at any time. To restart your subscription, go to Menu > My Account and take the link to Subscriptions and click Resubscribe.
You will not have to pay the Sign Up charge again.
All Electacourse subscriptions expire after 12 months if not cancelled beforehand.
Unfortunately we cannot switch you from one course to another. Some courses and exam practice are sold at a single price and others are monthly subscriptions. All the prices are different.
If you have done your exam and no longer need to have access to your exam practice product, you can cancel your subscription at any time. See Help article on this page about how to cancel your subscription. After cancellation you may choose to purchase a new product.
If you have not logged out of the site in the last 14 days, you will be logged out automatically. This is a security setting designed to protect your account.
You might also find that browser caching can cause unexpected login issues. To resolve this you need to do a ‘Force Refresh’ after returning to the page. See FAQ ‘Why is my course or practice question content not loading‘
If you have purchased the City & Guilds Wiring Regulations exam, either on its own or as part of the 18th Edition Course, you will have received instructions about how to book your exam. Once you have sat and passed the exam at one of our accredited partner exam centres, you will get a City & Guilds qualification. It can take up to four weeks for your certificate to arrive.
For other Electacourse training material you can request a Certificate of Completion from Electacourse. Just drop us a line using the contact form.
Signed up with Electacourse?
After your purchase from Electacourse of a product which includes an exam, you will have received an email with a link to the exam registration form.
Please search your inbox for the email and take the exam registration link.
Signed up with with an Electacourse partner company?
Please make contact with the company you originally signed up with. They will set up your exam for a date and time which is convenient for you.
You can change exam centre as long as you have not yet completed the exam registration form.
You cannot select the exam@home option unless you selected this option at the time you made your purchase, however you can upgrade to exam@home. Take the link to One off payment and select the 'Add exam@home option'.
As outlined in our Terms and Conditions once you have submitted the exam registration form unfortunately, we are not able to change your exam centre, date or time. This is a City & Guilds policy
You can change exam centre as long as you have not yet completed the exam registration form.
You cannot select the exam@home option unless you selected this option at the time you made your purchase, however you can upgrade to exam@home. Take the link to One off payment and select the 'Add exam@home option'.
As outlined in our Terms and Conditions once you have submitted the exam registration form unfortunately, we are not able to change your exam centre, date or time. This is a City & Guilds policy
Yes, there are some strict technical requirements for @home examinations. They are:
Once we have scheduled your exam@home you will be contacted and given information about how to prepare yourself and the PC before the exam.
The exam@home is NOT available outside the UK.
Those are the old days. We no longer supply our courses and exam practice as download products.
We converted all our material to online only in about 2014. With the material being online we are able to continually add more material to improve the courses, keep them completely up to date and instantly correct the very few errors which may crop up.
In the period before we discontinued download products all products had a period during which the download link was active. The longest period we supported in our licence agreement with customers was one year, that period expired in 2016. All download links are no longer active
All you need to view our courses and exam practice is an internet connected device. The material is designed to be used on smart phones, tablets and computers.
To take a look at your learning progress and exam/test practice scores:
You will see information about your progress. Scroll all the way down to see your exam practice results. Unfortunately you are not able to your questions which were presented in your historical exam practices.
Regrettably we are not able to offer advice on how to become an electrician
There are many websites that can provide information which may help you find out how to enter the electrical trade. Two sites we have seen are:
Yes you can. If you are uncomfortable with purchasing online you can order on the phone by calling Electacourse on the number in the last FAQ, but better, use the contact form at the bottom of this page: tell us your number and we will call you back.
Electacourse do not store debit or credit card information. All phone orders are processed by Electacourse through industry standard secure payment service providers.
Clayton Partners Ltd is the company which owns Electacourse. All payments for Electacourse products will be made to Clayton Partners. This is the name you will see on your card or bank statements.
Go to Menu >My Account and take the left hand link to Orders. You will see PDF invoice buttons against all your orders
We are able to licence the Electacourse 18th Edition Online Course to training companies and to businesses.
If you are a training company and want to resell the course under your own branding, we can do that for you. It is far more cost-effective for you to licence our course than it is to create and maintain one yourself. Our tutors and authors are constantly adding new material and keeping the content up to date.
If you have many engineers who need the 18th Edition qualification we can set them up in your private area of our website where you can view and manage their progress.
We have an arrangement with the Prisoners Education Trust where the Electacourse 18th Edition Course is made available to prisoners. Please apply to PET for funding.
The course is supplied on a CD together with the Wiring Regulations book. The CD does not require internet connectivity and can run on any Windows or Apple computer with a CD drive and a browser.
We are sometimes informed that prisoners are not able to access a computer and would prefer the course as printed material. Unfortunately this is not possible, the course is interactive and does not work pedagogically in print.
If you have a technical or user issue please check all the Help articles on this page to see if the answer you require is here. We have tried hard to cover every issue customers have asked us about. It is quicker and easier for you to check these Help articles than it is to phone us.
If none of the articles cover your question, use the Contact Form at the bottom of this page. If it is a technical issue you are asking us about please tell us your device (iPhone, PC etc), operating system and browser (including versions ie iOS 14.1, Windows 10; Chrome 91.0.4472.1 etc)
Please call or use the contact form if you are enquiring about a bulk purchase order, if we don’t answer we are probably training; leave a voicemail and we will get back to you as soon as we can.
Our phone number is 02081233084
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