Frequently Asked Questions

If the answer to your enquiry is not in the Frequently Asked Questions below, please use our Technical Support Enquiry form

Electacourse products are no longer supplied as downloads. When you completed your purchase you created an account. All your content is online in your account. You need to login and go to Menu > My Account > My Online Content where you will see a list of your Electacourse content. Just click on an item on your list and your content will open.

The most common reason for your content not loading is browser caching.
 
The Electacourse website works using cookies and javascript. When you return to a page, particularly a page which is part of a course or exam practice, it will be loading content which is already stored in your browser cache. Sometimes this can give the appearance of the page not working as expected (ie your practice test may not load).
 
To resolve this issue you need to do a ‘Force Refresh’ after returning to the page. This forces the page to load data from our servers and not from your browser cache.
 
The commands to do a Force Refresh are:
 
Windows: Ctrl + F5
Mac/Apple: Apple + R or Cmd + R
iPad Safari: Long hold refresh icon
iPad Chrome: Settings -> Privacy -> Clear cache
If you have not logged out of the site in the last 14 days, you will be logged out automatically. This is a security setting designed to protect your account.
 
You might also find that browser caching can cause unexpected login issues.
 
To resolve this you need to do a ‘Force Refresh’ after returning to the page. This forces the page to load data from our servers and not from your browser cache.
 
The commands to do a Force Refresh are:
 
Windows: Ctrl+F5 (or Ctrl+Shift+F5, or Function+F5)
Mac/Apple: Apple+R or Cmd+R
iPad Safari: Long hold refresh icon
iPad Chrome: Settings -> Privacy -> Clear cache

Go to Menu > My Account, or go to Login. You will see a Lost Password link.

If you have purchased the City & Guilds Wiring Regulations exam (2382-18), either on its own or as part of the 18th Edition Course, you will have received instructions about how to book your exam. Once you have sat and passed the exam at one of our accredited partner exam centres, you will get a City & Guilds qualification. It can take up to four weeks for your certificate to arrive.

For other Electacourse training material you can request a Certificate of Completion from Electacourse. Just drop us a line using the contact form.

If you have purchased a product which includes a City & Guilds exam, you can choose any of our partner centres at the time you first complete the exam registration form (which you will have received a link to). It doesn’t matter which centre you selected when you made your purchase.

Please see our Terms and Conditions for information about changing your exam date. Once booked you are not able to change your exam centre.

Yes you can. If you are uncomfortable with purchasing online you can order on the phone by calling Electacourse on the number at the bottom of most pages of this site. Or you can use the contact form, tell us you number and we will call you back.

Electacourse do not store debit or credit card information. All phone orders are processed by Electacourse through industry standard secure payment service providers.

Clayton Partners Ltd is the company which owns Electacourse. All payments for Electacourse products will be made to Clayton Partners. This is the name you will see on your card or bank statements.

You can cancel your subscription at any time. You will still have access to your content until the day before your cancelled subscription would have renewed. To cancel your subscription, go to Menu > My Account and take the left hand link to Subscriptions.

All Electacourse subscriptions expire after 12 months if not cancelled beforehand.

Go to Menu >My Account and take the left hand link to Orders. You will see PDF invoice buttons against all your orders