The term ‘Clayton Partners Ltd’ or ‘Electacourse’ or ‘us’ or ‘we’ refers to the owners of the website whose company registration number is 08220179. The term ‘you’ refers to the user or viewer of our website.
All prices are in pounds sterling (GBP). We do not charge VAT on any products.
We only sell brand new products, not used items.
Most products are immediately available for accessing onlilne, the exam simulators are immediatelly available for download. When an item is pre-ordered and money is taken for that item (as we use Stripe or PayPal, this is standard procedure), an expected availability date will be communicated explicitly with the customer prior to purchase. In nearly every case, that date and time is immediately.
Some of our products are supplied as downloadable files.
When you place an order to purchase a downloadable item from us, we will send you an email and/or redirect you to a web page, confirming receipt of your order and containing the details of your order and how to collect the item(s). Your order represents an offer to us to purchase an item, which is accepted by us when we send email confirmation and/or a redirect to a webpage which provides details of how we have made that product available to you. That acceptance will be complete at the time we send the order confirmation email and/or web page redirect to you.
You will then be able to access links that will allow you to download your purchased files. You can download up to three copies within the period that the link is valid. The files will be licensed to you, however, and are not for resale or distribution.
By clicking the download link that provides you with immediate access to digital content as soon as you complete your purchase, you expressly waive your right to withdraw from this purchase.
Before downloading purchased files, please ensure you are familiar with the processing of downloading files from the internet and saving them to your computer or internet connected device. We cannot be responsible for failure to download purchased files. Review the FAQ page for information about how to download your files.
By downloading files from Electacourse you are expressly agreeing to the terms of the End User License Agreement.
Limited right to copy files
Electacourse grant you the right to make a single copy of your purchase for the purposes of back up. The back up file can be used to restore your purchase in the event of hard disk failure or other fault of the computer to which you have downloaded the files. Electacourse cannot supply customers with further downloads of their purchases.
Some Electacourse products include City & Guilds exams. The City & Guild exam needs to be taken within 12 months of the date of your purchase of the product which includes a City & Guilds exam, after this period Electacourse are not obliged to provide the exam.
If within 12 months of purchase, the following conditions apply, Electacourse will no longer be obliged to provide the exam:
- At your initial choice of exam centre if it is no longer available: Electacourse will offer you two alternative exam centres. If you refuse both alternatives, Electacourse will refund you £85 and discharge our obligation to provide you with the exam.
- City & Guilds discontinue the exam: on request from you or by our own action (whichever is first), Electacourse will refund you £85.
Secure web ordering and credit card payment
We use the world-leading e-commerce provider called Stripe to process purchases made on the website. Your card data is transmitted over a secure SSL connection and encrypted with AES-256, the same standard as approved by UK and US governments for top secret data. Electacourse do not ever see your credit card details.
We use PayPal to process telephone transactions. Any credit card information we take over the phone is not stored by Electacourse.
Download purchases cannot be cancelled. Please see the section above on download sales.
Guarantees and returns
All items are guaranteed to be brand new and should reach you in perfect condition.
We will only replace items that are defective or sent in error. Please see our refund and returns policy for more information.
This is subject to you notifying us of the problem and returning the product to us within thirty days of receipt of the goods and providing a description of the damage or defect. Please contact us before returning items. Report faulty items using the link below and we will give you return instructions.
Broken links or download error
If you experience a problem when downloading material or if you encounter a broken link, please inform us immediately using our contact form, giving details of the item and your order number.
We will make every effort to ensure that downloads which you have purchased are available for collection immediately or at any time within two working days of the date of purchase. It is possible, however, that at times of very heavy demand or in case of exceptional technical problems you may be asked to collect your file(s) at another time.
After an item has been purchased and downloaded onto your data storage device (e.g. computer, or any medium on which data can be stored, whether existing now or in the future), you are permitted to make copies exclusively for your own private and domestic use.
We strongly advise you to make a back-up copy of your downloaded files on a secure storage device. Computers and data storage devices frequently fail with the consequence of complete loss of data. In these cases we are not able to supply customers with a reactivated download link. In exceptional circumstances we may consider offering customers to repurchase their downloaded product at discounted price.
Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.
If at any stage in the ordering process you encounter a problem please get in touch with us using the contact form on most pages of this site.
Postal address: The White House, Hunston, CHICHESTER, PO20 1PD
Phone number: +44 7709031920