Terms and conditions

Clayton Partners Ltd and its affiliates provide access to the electacourse.com website (the “website”) and sell downloads of data, goods and services to you, subject to the terms and conditions set out below. By using the website, you agree to be bound by these terms and conditions which together with our privacy policy govern Clayton Partners’ relationship with you while you use this website.

The term ‘Clayton Partners Ltd’ or ‘Electacourse’ or ‘us’ or ‘we’ refers to the owners of the website whose company registration number is 08220179. The term ‘you’ refers to the user or viewer of our website.

Prices

All prices are in pounds sterling (GBP) exclusive of VAT. VAT is charged at 0%.

Availability

We only sell brand new products and services.

Most products and services are immediately available for accessing online, the exam simulators are immediately available for download. When an item is pre-ordered and money is taken for that item, an expected availability date will be communicated explicitly with the customer prior to purchase.

Acceptance of order

Your order represents an offer to us to purchase a product or service, which is accepted by us when we send email confirmation and/or a redirect to a webpage which provides details of how we have made that product or service available to you. That acceptance will be complete at the time we send the order confirmation email and/or web page redirect to you.

Online products and services

Some of our products are supplied as online services. When you purchase an online service, you are expressly agreeing to the terms of the End User License Agreement. Acceptance of these Terms and Conditions includes acceptance of the End User Licence Agreement.

Download products

Some of our products are supplied as downloadable files.

When you place an order to purchase a downloadable item from us, we will send you an email and/or redirect you to a web page, confirming receipt of your order and containing the details of your order and how to collect the item(s).

Product downloads

On completion of a download order you will be able to access links that will allow you to download your purchased files. You can download up to three copies within the period that the link is valid. The files will be licensed to you, however, and are not for resale or distribution.

By clicking the download link that provides you with immediate access to digital content as soon as you complete your purchase, you expressly waive your right to withdraw from this purchase.

Before downloading purchased files, please ensure you are familiar with the processing of downloading files from the internet and saving them to your computer or internet connected device. We cannot be responsible for failure to download purchased files. Review the FAQ page for information about how to download your files.

By downloading files from Electacourse you are expressly agreeing to the terms of the End User License Agreement.

Limited right to copy downloaded files

Electacourse grant you the right to make a single copy of your download purchase for the purposes of back-up. The back-up file can be used to restore your purchase in the event of hard disk failure or other fault of the computer to which you have downloaded the files. Electacourse cannot supply customers with further downloads of their purchases.

Cancellations

Download purchases cannot be cancelled. Please see the section above about download sales.

Broken links or download error

If you experience a problem when downloading material or if you encounter a broken link, please inform us immediately using our contact form, giving details of the item and your order number.

We will make every effort to ensure that downloads which you have purchased are available for collection immediately or at any time within two working days of the date of purchase. It is possible, however, that at times of very heavy demand or in case of exceptional technical problems you may be asked to collect your file(s) at another time.

Exam

Some Electacourse products include City & Guilds exams. The City & Guild exam needs to be taken within 12 months of the date of your purchase of this product, after this period Electacourse are not obliged to provide the exam.

Electacourse will no longer be obliged to provide the exam if within 12 months of purchase, the following conditions apply:

  • Your initial choice of exam centre is no longer available and that after Electacourse has offered you two alternative exam centres you have refused both alternatives. Electacourse will refund you £85 and discharge our obligation to provide you with the exam.
  • City & Guilds discontinue the exam: on request from you or by our own action (whichever is first), Electacourse will refund you £85.

Secure web ordering and credit card payment

Braintree

We use the world-leading e-commerce provider called Braintree (a Paypal company) to process purchases made on the website. Your card data is transmitted over a secure SSL connection and encrypted with AES-256, the same standard as approved by UK and US governments for top secret data. Electacourse do not ever see your credit card details.

PayPal

We use PayPal to process telephone transactions. Any credit card information we take over the phone is not stored by Electacourse.

Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

Contact us

If at any stage in the ordering process you encounter a problem please get in touch with us using the contact form on most pages of this site.

 Postal address: The White House, Hunston, CHICHESTER, PO20 1PD

 Phone number: +44 7709031920