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Courses and Qualifications

Where can I sit my exams?

Electacourse have exam partners around the UK who work with us for courses which include City & Guilds 2382-15 (17th Edition) and 2393-10 (Part P) exams. You can find details of our exam partners using this link – Electacourse exam partners
If you are purchasing material which does not include the exams, then you may be able to sit exams at your local FE college.

Do you provide tutor support?

We do not provide direct tutor support as it would increase the cost of the courses dramatically – compare our prices! All our courses are designed for study at home, with no time constraints or pressure. However if you have a particular difficulty we will do our best to help, please contact us using the form.

Are your courses accredited?

Our courses are geared towards accredited qualifications such as NVQ or City & Guilds. Examinations are sat at an approved examination centre and upon passing you will receive a fully accredited qualification. We do not provide accreditation ourselves.

Will I receive a recognised qualification?

Yes, on successfully passing your exam. When you feel ready to do so, you can book in to an approved exam centre to sit your exam. As long as you pass at an approved examination centre, then you will receive a recognised qualification for that exam and a certificate from the relevant examination body. Electacourse include City & Guilds exams in our 17th Edition and Part P Courses. For all other courses, you are able to make your own examination arrangements.

I haven’t studied for many years, do your courses allow for people like me?

Returning to formal study at a college may present a problem. However, our courses are designed for home study at your own pace, making them ideal for people who haven’t studied for a while.

I have no previous experience. Will this be a problem?

Just as long as you have an interest, enthusiasm and a desire to learn, that’s all you’ll need. Our material can provide you with the information you need for certain courses, even if you are a beginner. Many courses have no pre-qualification requirements but please bear in mind that you may require practical training for certain qualifications, particularly certain electrical qualifications such as Inspection and Testing.

Are you associated with City & Guilds or the IET?

No, although members of our staff and our tutors are members of IET and/or are City & Guilds qualified. All products and services offered on this website are the products and services of Electacourse and are in no way authorised, approved, endorsed by, or associated with City & Guilds or any other body.

Ordering and Returns

SendOwl – who are they?

SendOwl is the eCommerce service which Electacourse use to manage the complex process of  order management.

When you place a product in the shopping cart, you will see the SendOwl logo. SendOwl manage product download links and emails confirming your purchase.

All orders managed through SendOwl use encrypted services and any details you provide cannot be identified by hackers and wifi sniffers.

When will I receive my order?
What if my purchase is faulty?
How do I return an item?
Is your site secure?

Yes, we use PayPal to process all payments. PayPal have over 100 Million accounts and use the highest levels of encryption. As a PayPal Merchant, we never get to see your card details they are only sent, securely encrypted, to PayPal.

Why is there ‘Tax’ on my purchase?

We have to charge the standard rate of UK VAT on all our products. This is presently 20% and shows up as ‘Tax’ or ‘VAT’ at the checkout. This amount goes to the UK government rather than us.

Clayton Partners – Who are they?

Clayton Partners Ltd is the company which owns Electacourse. All payments for Electacourse products will be made to Clayton Partners Ltd. You will see their details come up when you receive emails from Paypal. You can communicate with Clayton Partners by using the Contact Form on the Electacourse website.

Clayton Partners Ltd

Address: The White House, Hunston, Chichester, PO20 1PD

Company number: 08220179.

VAT number: GB150347240

PayPal – Who are they?

Paypal is the company Electacourse use to manage payments for products ordered from this website.

You do not need to have a Paypal account to make a payment for an Electacourse product. At checkout you can choose to use your debit or credit card to make a payment.

You will notice that the Paypal account you are making a payment to is Clayton Partners Ltd. This is OK. Electacourse is owned and managed by Clayton Partners Ltd.

If you prefer to pay by phone, please call Electacourse on 0208 144 1580 or use the Contact Form to tell us your telephone number and we will call you back.

Can I order by phone?

Yes you can. If you are uncomfortable with purchasing online, you can order on the phone by calling Electacourse on 0208 144 1580 or use the Contact Form to tell us your telephone number and we will call you back.

Electacourse do not store debit or credit card information. All phone orders are processed by Electacourse through the secure service offered by Paypal.

Software and Download Questions

My software is asking for an Activation Key, where can I get one?

IET and other bodies regularly make significant changes to Regulations. In line with these changes, Electacourse invest heavily to update our products to keep them relevant to the current regulations for new customers. Because of this, purchased versions of the products should be studied soon after purchase. Depending on the rate and timing of regulatory change products can quickly become out of date. If regulations change within 6 months of purchase we provide affected replacement products free of charge.
For purchases older than this, which includes any simulator requiring activation, we regret that because of its age it is no longer supported. We offer generous discounts to customers wishing to update previously purchased products. Please contact us with your request.
If your software requiring a password is a PDF document. We are phasing out passwords. Please check your ‘IMPORTANT PURCHASE INFORMATION’ email to retrieve your password. Contact us if you have mislaid this email.

My anti-virus software is stopping my software running, why is this ?

Please be assured that all our software is virus free and has been checked by commercial grade Kaspersky Anti-Virus software.
Please also add the software to your anti-virus ‘Trusted’ or ‘Safe’ programs list.

What if my download fails?

You have 48 hours in which to complete your download. If you fail to download within this time, you can simply click the ‘Request Additional Download’ link on your purchase receipt email and we will authorise an additional download. If you still have problems, please contact us quoting the Transaction ID (from PayPal) and we will endeavour to send you another download link as quickly as possible.

I can’t find my download on my computer, what can I do?

If your download is recent, you may have either ‘run’ the download from the download link, rather than ‘saving’ it to your computer. Also, if you did not use the ‘Browse’ button when downloading, your download may have been saved to a temporary folder on your PC or MAC
Popular browsers such as Chrome, Firefox, IE Explorer, Edge and Safari have a ‘Gear’ or ‘Options’ buttons – generally in the top right corner. Click to find location of your download.

How to download my files?

Electacourse download products are supplied either as PDF documents or as Apps (Windows – .exe, MAC – .zip). All Electacourse Apps are for Windows or MAC computers only, they will not run on iPads or Android computers.

  1. PDF documents
    Click on the download. All browsers support PDF. The file should load directly into your browser. Once loaded, you can save the file to your preferred location on your computer.
  2. Apps
    Follow these instructions:
    Google Chrome download instructions
    Windows may warn you that you are downloading a file which might harm your computer. No Electacourse file has any virus. If asked, select the option which allows you to download the file – or if already downloaded, the option to run the app. If you are using another browser, the download steps are very similar to those used by Chrome.
    Apple MAC Safari download instructions
    Your Apple MAC computer may have a security setting which prevents you from downloading applications. You will need to go to your systems security settings to allow downloads.

Please ensure you save the PDF documents and download files to a KNOWN location on your hard drive, such as ‘my documents’ or ‘desktop’

Also please DO NOT ‘run’ or ‘open’ from the download link, you need to ‘SAVE’ the files.


I am interested in becoming an electrician – what qualifications do I need?

Please see our blog article – Becoming an Electrician

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